Refund Policy
Fair and simple: a 7-day window on unused time.
7-day refund window
If you purchased time and haven’t used it, you can request a full refund within 7 days of purchase. Once time has been consumed in a live or practice session, that portion is non-refundable.
How to request
Contact us via the support channel listed on our site with the email on your account and your purchase date. We aim to process eligible refunds within a few business days to your original payment method.
Exceptions
Promotional or bonus time, and time granted for testing, are not eligible for a cash refund. We may decline refunds where we detect abuse of this policy.
Questions
Not sure whether your purchase is eligible? Reach out — we’re happy to help.
Payments are processed securely by Razorpay. Time is added to your account only after a payment is verified on our server.
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